Help Desk Coordinator 180 views


3 days office based and 2 days homeworking

Why this company?

If you want to work with a growing market leader  who have a unique approach to their business, offering a stable environment where your voice is heard, then this will be the role for you. This is an exciting opportunity to join a growing and thriving business who put employee development at the forefront of their values.

A friendly and supportive team environment working in a collaborative setting. What is great is the people and their product. You will be in trusted hands with your career.  How do we know this? We have been working with them over  the past 6 years.

What would make you a perfect fit?

You will be the first point of contact  for external stakeholders, uploading new users to the database along with talking users through a series of actions either over the telephone or email to resolving technical issues . This is a customer facing role working with clients based in the UK, Europe and Internationally. You will also collaborate and work closely with the marketing, sales , content and account management teams.

You will also be tasked with producing performance and production reports for senior management internally as well as for  external clients. This will involve analysing performance  data & trends with the ability to flag to clients any issues or concerns.

You will ideally have a degree in, Computer Science, Information Technology and Information Systems, Information Science or Systems & Network Administration.

This is the ideal role for  someone  looking for that 1st or 2nd career move who also has some solid customer service experience.

It is essential you also have some exposure of SQL/database management.

What’s on offer for you

Salary 21-24k, 25 days holiday (plus bank holidays), pension scheme along with the ability to progress in a growing business along with 3 days office based and 2 days at home

Beam Recruit is a specialist consultancy based in Liverpool covering vacancies in the North West.

A note from us

We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.

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Beam Recruit is a specialist accountancy and finance recruitment consultancy based on three principles: transparent, honest and ethical. Whether you’re recruiting for a position or looking for your next role, Beam can help you along the way.